Social media is the frontline where brands and customers meet, interact and if all goes well, form lasting relationships which are as real as the relationships between them and their friends. Building these relationships is a time-consuming art form – but a highly rewarding one. Community management is the process of fostering these relationships, growing them and converting a follower to a brand champion.
We trust experts. Experts devote their time to a certain discipline, they become good at it and eventually they reach a stage where their peers respect and value their opinions. Online, these people are called influencers and their opinion matters. Their follower base is large and their opinion can make (or even break) a brand’s online presence. At TMI, we will help your brand leverage these influencers by building lasting relationships between brand and influencer which will result in some of the most valuable brand exposure the online sphere can offer.
A fully optimised profile is the foundation for any successful social media presence. From profile design and descriptive copy, the more technical aspects of social media page verification and increasing usability and search friendliness, it is crucial these basics are in place to springboard your brand’s activities on social media .
TMI have performed brilliantly for us when we have commissioned them for both short and longer projects. Not only are the results good but their diligence in terms of customer service is fantastic. This is a young, friendly and professional team who simply get a great job done.Amy Hyland ,
Working with TMI has been a good experience. Very professional, clued up with the latest trends in the digital world and very efficient. I would recommend TMI to any company who wants to embark on a successful journey in the digital realm….Desigan Moodley ,